We may modify the TOS from time to time and without notice and any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
We accept payment online using PayPal. We do not currently have the facility to take payments over the phone. Payments made by cheques may cause delays in delivery as cheques have to be cleared before goods are released.
While every effort has been made to portray items accurately, slight variations may occur in knitted garments. This is due to the subtle variations in colour and weight of bespoke and limited edition yarns and the manufacturing process, most of which has been produced on manual hand-frames. All measurements are approximate and while we make every effort to display as accurately as possible the colours of our products, computer screens vary in colour brightness and calibration and we cannot guarantee that your display of any colour will be completely accurate.
If you receive a faulty item please contact us immediately to arrange return or exchange.
Copyright in content, images and design in this website and product remain with Lucy Cox Knitwear.
UK – Standard – Signed for Royal Mail Delivery 3-5 working days £4.95
INTERNATIONAL DELIVERY 10-15 days
EU Countries & Switzerland £15
Rest of world* £30
*Rest of World is currently limited to delivery to the following countries: Canada, Hong Kong, Japan, Singapore, South Korea, USA.
We aim to deliver as soon as possible, subject to stock availability. If you need something in a hurry, please get in touch and let us know and we will do our best to help you.
Purchases delivered within the UK require a signature and may not be shipped to PO boxes. If you are not in when your package is delivered, a card will be left saying the postman has called and you may take the card to your nearest Royal Mail sorting office at your convenience to arrange collection. On occasion the package may be left with a neighbour.
All prices quoted on the website are inclusive of UK VAT at the current rate of 20%. We automatically deduct UK VAT for orders being delivered outside the EU. NOTE: For all deliveries outside the EU you may be liable to pay duty, customs or import duty levied once the package reaches your destination and you will be responsible for this as we have no control over these charges or any delay this may cause and we cannot predict such charges.
We are confident you will love your British-made natural fibre Lucy Cox garment but if for some reason you are not happy with the product then we will happily offer an exchange or refund on items returned within 14 days of receipt so long as it reaches us in the same condition – unworn, unwashed, with tags still in place – as it was received by you. If you wish to return an item please inform us in writing immediately to firstname.lastname@example.org stating the invoice number and item you wish to return. Please use the original packaging to send back returns. We will provide a Freepost returns label for you to affix to your parcel and this will cover the cost of return postage in the UK. Take the package to a Post Office. It is very important you obtain proof of postage from the Post Office when you return the package, a receipt noting the postage return postcode will suffice. Please note we closely quality check all returns and will not refund items in a used condition or smelling of fragrance or odour and such items will be returned to you.
If you are outside you will be responsible for return postage costs. You must ensure you have the item insured for postage as we do not take responsibility for refunds of lost items. The package must be clearly addressed to:
Lucy Cox Knitwear
The West Homestead
During sales periods we will happily offer an exchange on items returned within 7 days of receipt.
Please allow 21 days for us to process your return. You will receive an email from us to confirm safe receipt of your parcel.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
When you enter our checkout you are taken to a secure page where you can pay through PayPal. By using a payment provider no credit card information is ever sent to Lucy Cox Knitwear.
INFORMATION WE COLLECT AND HOW WE USE IT
We may collect and process the following data about you:
1. Personally identifiable information – information you provide by registering on the website; details of transactions you carry out through our site for the fulfillment of your orders; if you contact us, we will keep a record of that correspondence for our own records. We will also contact you by telephone if we have a delivery problem or need to talk to you about your order. We do not like making sales calls!
2. Aggregate Information: When you used our site we may collect tracking information about your computer, operating system, browser type, domain name of your Internet service provider and the pages you visited on the site but this does not identify any individual. We collect this information for aggregate reporting on the use of the website.
CORRECTING YOUR INFORMATION
To update the information we retain about you, please log in.
We will not pass on your details to third parties for marketing purposes unless you agreed to it. If you have opted out but have changed your mind and would now like to ‘opt in’, please email us at email@example.com. The only other circumstances in which we may share data with others is in the event of suspicion of fraudulent activity on this website.
From time to time we may use a third party provider to administer ads on our behalf on other websites. They may collect personally unidentifiable information about your navigation and visit to our website to target advertisements. This information is collected without personally identifiable information.
Address for postal correspondence and returns: Lucy Cox Knitwear, The West Homestead, Piltdown, West Pennard, Glastonbury, Somerset, BA6 8NQ
Phone: 07772106180 Email: firstname.lastname@example.org
For bespoke designer wear, we will discuss sizing with you in person or by e-mail or telephone.
When sizing our stock knitwear, please use our guide below:
|UK Size||TO FIT CHEST SIZE|
To obtain your bust measurement, measure around the fullest part of your chest and back.
For further information on the fit of a specific garment please refer to the product description on the product page. If you require any further information please do not hesitate to contact us directly at. email@example.com